Shipping policy

Welcome to PAC GROUP Ltd! We are committed to providing fast, reliable, and cost-effective shipping for all your landscaping needs. Please review our shipping policy to understand how we process and deliver orders.

1. Shipping Locations

We currently ship and deliver in Sault Ste. Marie, ON and the surrounding area. If you require shipping outside of the Sault Ste. Marie area, please contact us at pac.group@outlook.com before placing your order to discuss possible arrangements. Orders placed outside of the Sault Ste. Marie area without prior discussion may result in the order being declined.Β 

2. Processing Time

  • Orders are typically processed within 1-3 business days (Monday–Friday, excluding holidays).
  • During peak seasons or promotions, processing times may be slightly longer.
  • You will receive a confirmation email with tracking details once your order has been shipped.

3. Shipping Methods & Estimated Delivery Times

We offer several shipping options at checkout, including standard and expedited shipping. Estimated delivery times vary based on location:

Shipping Method Estimated Delivery Time
Standard Shipping 5-10 business days
Expedited Shipping 2-5 business days
Local Pickup (Sault Ste. Marie, ON) 1-2 business days
  • Delivery times are estimates and may be affected by weather, carrier delays, or unforeseen circumstances.
  • Some bulky or oversized landscaping products may require additional handling time.

4. Shipping Rates

  • Shipping rates are calculated at checkout based on the weight, dimensions, and destination of your order.
  • Free Shipping may be available for orders over a certain amount (check promotions for details).
  • For large or heavy landscaping items, additional shipping fees may apply. We will contact you if this is the case before processing your order.

5. Local Pickup (Sault Ste. Marie, ON)

We offer free local pickup at our store in Sault Ste. Marie, Ontario.

  • Once your order is ready for pickup, you will receive an email confirmation.
  • Please bring a valid ID and your order confirmation when picking up.

6. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can track your order through our carrier’s website.

7. Lost, Delayed, or Damaged Shipments

  • Lost Packages: If your package is lost in transit, please contact us at pac.group@outlook.comΒ within 7 days of the expected delivery date.
  • Delayed Shipments: If your order is delayed, check the tracking details or contact the shipping carrier for updates.
  • Damaged Items: If your order arrives damaged, please email us within 48 hours with photos of the packaging and damaged items. We will work with you to resolve the issue.

8. Incorrect Shipping Address

  • Please ensure your shipping address is correct at checkout.
  • We are not responsible for orders shipped to incorrect addresses provided by the customer.
  • If an order is returned due to an incorrect address, you may be required to pay for reshipping.

9. Returns & Exchanges

Our shipping policy is separate from our Return Policy. If you need to return a purchase, please review our Return & Refund PolicyΒ or contact us for assistance.

10. Contact Us

If you have any questions about shipping, feel free to contact us:

πŸ“ PAC GROUP Ltd
Sault Ste. Marie, ON, Canada.
pac.group@outlook.com

+1 (705) 255 4544